Help patients see the "big picture view" of their patient pathway

To understand the process of detection, the designer went through the full detection process herself. She acted as a patient in several clinics, got a mammogram, and interviewed several healthcare professionals in the US and UK in their environments to compare different systems. This was done to understand how to communicate the process to patients in a way that was simple yet specific enough to help patients participate in the process and catch errors when certain steps or options weren't offered. An example of this is demonstrated in the design of a patient pathway chart below, with the top one using text and lines, and the bottom one using images of people in a simple step-by-step view:

By illustrating the steps of breast cancer detection as a series of interactions with people and results, it provides the patient with a "big picture" view of the whole process. This helps them understand where they currently are in the process and the options that are available to them. When patients clearly understand the detection journey, they are more likely to participate in it and anxiety over the unknown in reduced—all through the help of good design!

2010Know Your Lemons